A bit more detail about who we are, what we do, and how well we're doing it.
You'll always get the clearest, most accurate and complete information we've got, throughout your journeys. And if you've got something to tell us, we're all ears.
Whether you're travelling or waiting, booking or just looking,we'll make it as easy and enjoyable as we can.
How we’re measuring up
Customers' views on our performance. Independent, objective research, straight from the horse's mouth.
There are national standards for punctuality, reliability and so on. Plus we have our own expectations.
We're good, but we could always get better. Here's some things we've got planned for the near future.