Planned engineering work
Sometimes planned engineering work to improve rail services means we cannot operate our regular timetable. In these circumstances we may have to change train times, or run a rail replacement service.
We’ll do everything we can to minimise disruption and will give you as much notice as possible, but please bear in mind that weekends and bank holidays are when most work tends to be done.
Short notice engineering work
Sometimes Network Rail is required to carry out engineering work at short notice and we will be unable to give you much warning. When this happens we’ll let you know as far in advance as we can. Information will be available from our stations and staff, our Customer Relations team, National Rail Enquiries, as well as being displayed on our website.
Looking after you when services are delayed
Despite our best efforts, sometimes there may be delays to your journey. When this happens we will always do everything we can to minimise the disruption to you. As soon as we know what is happening we’ll let you know, and ensure we update you with the latest information at regular intervals. Our staff will provide information and assistance to help you find the best options to complete your journey with the minimum of delay and inconvenience.
You’ll be able to find information about how to make your journey on board our trains, at stations, on our website and app, on the
National Rail Enquiries site, and via travel bulletins on local radio and television.
You can access live train updates from:
• National Rail Enquiries 08457 48 49 50
• Texting TrainTrackerTM on 8 49 50
• our text and email Travel Alert service
• our mobile app.