Get In Touch

Some extra assistance

Whatever you need on your journey, our team is ready

If you or someone you know has restricted mobility or access needs, let us know as soon as possible and we'll help in any way we can.

Just fill out the form below so we can understand what you need, and our Journey Care team will get back to you as soon as possible.

Please note: If you are travelling within the next 24 hours then please call us to book  assistance on 03457 225 225 option 4.

* Indicates a required field

1. Your details
2. Journey details
Have you already bought your ticket? *
One way or return Joruney? *
Outbound Journey Details
Date of journey *
?
Return Journey Details
Date return of journey
3. Assistance requirements
At which points of your journey do you need assistance *
Please indicate which of the following best describes your disability/impairment (tick all that apply) *
What type of wheelchair assistance you require. *
Do you agree for your personal and journey data to be gathered and held within the passenger assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf?
From time to time we need to share passenger assist data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?