Claim compensation for a delayed train or seat guarantee
Some FAQs that might help
What happens if I buy a ticket from Virgin Trains East Coast for travel with another train operator, and my train is then delayed?
Make a claim
To make a claim for compensation for a delayed train or seat guarantee, please fill in the form below and submit along with a scanned image of the ticket/receipt for the journey concerned as proof of purchase.
Please ensure that your scanned image is clearly readable, and is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1 megabyte in size. If you have an upgrade ticket please include this in the same file to upload.
For tickets delivered via Self-Print, please attach the PDF of your Self-Print Advance ticket.
Please note: Due to a technical issue Delay Repay via our App is unavailable right now. Please use the online form in the meantime.