Claim compensation for a delayed train or seat guarantee
Some FAQs that might help
What happens if I buy a ticket from Virgin Trains East Coast for travel with another train operator, and my train is then delayed?
Make a claim
To make a claim for compensation for a delayed train or seat guarantee, please fill in the form below and submit along with a scanned image of the ticket/receipt for the journey concerned as proof of purchase.
Please ensure that your scanned image is clearly readable, and is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1 megabyte in size. If you have an upgrade ticket please include this in the same file to upload.
For tickets delivered via Self-Print, please attach the PDF of your Self-Print Advance ticket.
We are currently experiencing high volumes of calls to our Customer Solutions department, we may take longer than normal to respond to your query. Please accept our apologises.
Please note: Due to a technical issue Delay Repay via our App is unavailable right now. Please use the online form in the meantime.