Lost property

Think you’ve lost something on one of our stations or trains? Then we’ll do our utmost to help you recover it. Just tell us what happened below.

(Please note, if we need to return something back to you there may be a small charge in line with rail industry guidelines.)

* Indicates a required field

Where did you lose your property?
Which station did you lose property at?
Was it on an Virgin Trains East Coast train?
Please contact the station directly

As this is not an Virgin Trains East Coast operated station, please contact the station directly, available contact details are below:

Please contact relevant train operating company

Unfortunately we are unable to help you further.

Please contact the train operating company that was running your train.

View list of train operators and contact details

Your contact details
Please provide some details to help us recover your lost property
We will contact you at this Email address
We will contact you on this number
Your journey details
Date of journey *
Lost Property Details
Date *
Please provide as much detail as possible and let us know where you may have last left the item(s)
Please answer this simple question to help us reduce spam

Alternatively you can

Email us: customers@virgintrainseastcoast.com

Phone us on: 03457 225 333