Parking Penalty Notices

The whys and the whens (and how to get them paid)

It’s easy to feel a bit flustered when you have a train to catch, but that’s no excuse for parking indiscriminately or not paying when you park at our stations. 

So when that happens, we have to issue Parking Penalty Notices. We don’t like doing it, but it’s the only way to keep things fair. So here’s a bit more information about our policy, to help ensure you don’t get one. And if you have received one, then it should help explain why.

Parking at our stations

Why are Parking Penalty Notices issued?

Where we draw the line

Our parking penalty scheme exists to discourage indiscriminate parking and parking without payment. The tickets we issue are called Parking Penalty Notices (PPNs) and they can be given on roads within Virgin Trains East Coast managed premises, or in the car parks we manage. If they are issued, we do it accordance with Section 14 of the Railway Byelaws (see below).

If you receive a PPN you will need to pay a fine. You won’t get points on your driving licence, but if you don’t pay it could result in a criminal record if the case is later heard in the Magistrate’s Court (or a judgment against you is heard in the County Court).

Revenue Protection Support Services (RPSS) based in Portsmouth deal with the administration of the PPN scheme on our behalf. Prosecutions are dealt with by our Prosecution Unit.

Do you have to pay a PPN immediately?

You have 14 days to pay the reduced penalty of £50.00. After this it goes up to £100.00. This must be paid within 30 days of your PPN being issued.

How to pay a PPN penalty

Cheque or postal order

If you want to pay by Cheque or Postal Order, make it payable to Revenue Protection Support Services (RPSS), adding your name and address on the reverse. Then post it to:

Revenue Protection Support Services (RPSS)
PO Box 89

Paying by credit/debit card over the phone

You can pay with your credit or debit card by calling 02392 778748. You need to do this within the 30 day deadline, though, or you may accrue non-refundable administration fees. Please note: RPSS do not accept American Express or Diners Card.

How to appeal

If you want to dispute your PPN, you’ll need to send a statement explaining the situation to RPSS within 14 days of receiving it. This appeals service is independent and will consider your appeal based on the facts you and we provide.

Even if you appeal you still need to pay the amount you owe within 30 days. If you don’t, you will incur non-refundable administration fees.

What happens if your appeal is not successful

If your appeal is unsuccessful, and you wish to appeal further you need to contact Passenger Focus. They are an independent obudsman, who will liaise directly with the Debt Recovery and Prosecutions Unit.

Tel: 0300 123 2350
Passenger Focus
PO Box 5594
Southend on Sea

What to do if your appeal with Passenger Focus is not successful

Unfortunately, if your appeal is unsuccessful with Passenger Focus, that’s our final decision. If you’re still unhappy, you may want to seek legal advice.