If you decide not to travel, you may be eligible for a refund. It all depends on the kind of ticket you purchased. To claim you need to return your unused ticket within 28 days of the expiry date.
The outbound half of a return ticket is only valid for a refund if you still have the return half unused.
To find out if you’re eligible, sign in to My Account, then select My Bookings and take a look at the terms and conditions.
How to claim if you can't travel
- Sign In to My Account
- Click My Bookings
- Select View against the ticket transaction that you want to refund
- Click the Refund button
- Tell us the reason for the refund request
- Click Submit request
If you still have the ticket(s) you want refunded, you need to return these with the form. We recommend that you use a guaranteed delivery service such as Royal Mail Special Delivery, since we can’t be held liable for any tickets that vanish en route. Unfortunately, we can’t refund you any costs for postage and packaging.
If you opted to collect your ticket via Ticket on Departure from a self-service ticket machine and haven’t collected your tickets yet, we can get on with processing your refund without them (as long as you want a refund for all the tickets in that booking).
The amount of the refund depends on the ticket you purchased, and the terms and conditions of that ticket.