Frequently asked questions

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Top Questions

How do I change my ticket?

How much does it cost to change my ticket?

I no longer wish to travel. How do I apply for a refund?

What ticket delivery options are there to choose from?

At what age do children have to pay to travel?

Can I cancel tickets before I've collected them?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Can I take my bike with me on-board the train?

Can I book Caledonian Sleeper services via this website?

How do I make a booking for a wheelchair user?