Frequently asked questions

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Found 36 FAQs containing: "Change ticket"

How do I change my ticket?

How do I change my mobile ticket?

How much does it cost to change my ticket?

Can I change my free Rewards tickets after I've booked them?

I no longer wish to travel. How do I apply for a refund?

Can I reserve a seat?

Can I reserve a seat?

What happens if I amend/cancel or refund my booking?

How do I change my contact details?

What if we change our travel arrangements?

Will the ticket gates retain my ticket?

Which journeys/ticket types are available for mobile ticket?

Will my Season Ticket work with the ticket gates?

What if I don’t have a ticket to show at the ticket gate?

What ticket delivery options are there to choose from?

Which stations have ticket vending machines?

My ticket is damaged and won’t go through the ticket gate?

How do I use my m-Ticket at the station ticket barriers?

I’m a Season Ticket Holder and can’t book my ticket online. How do I get free Wi-Fi?

How do I get through the ticket barrier with a Self-Print ticket?

What if I need help buying the right ticket from a ticket vending machine?

Can wheelchair users pass through the automatic ticket gates?

Where do I find my mobile ticket(s)?

Why does Virgin Trains East Coast have automatic ticket gates?

How do I update my personal details?

What should I do if there's a problem collecting my tickets from the ticket vending machines?

How quickly after making a booking can I collect my tickets from a ticket vending machine?

What types of ticket are there to choose from?

Why can’t I buy tickets using the Virgin Trains East Coast Ticket Wallet app?

The train I booked my Rewards free ticket on has been cancelled. What can I do?

What if my mobile ticket isn’t downloaded?

How long will it take to get my miles?

What if I can’t find my m-Ticket, or it doesn’t appear?

What is a Self-Print ticket?

How do I get my Self-Print ticket?

I have completed my booking, but no Self-Print ticket/file is shown on the final confirmation screen. What do I do?