Frequently asked questions

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Found 12 FAQs containing: "Refunds"

How long will it take for my refund to be processed?

How do I apply for compensation for my cancelled or delayed journey?

What compensation am I entitled to?

Can I get a refund for my Rewards ticket(s)?

Can I cancel tickets before I've collected them?

I no longer wish to travel. How do I apply for a refund?

Where can I check the amount of refund I'm eligible for?

Is there a deadline for claiming a refund?

Can I cancel tickets that are being posted to me?

What happens if I amend/cancel or refund my booking?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Can I change my free Rewards tickets after I've booked them?