Onboard

Popular Searches

Babies & Children

Can I travel with my pram/pushchair?

Can I book assisted travel for my pram?

Will you be able to heat baby food or my own food on-board the train?

At what age can children travel on your trains unaccompanied by an adult?

At what age do children have to pay to travel?

Are there baby-changing facilities at the station?

Bikes

Can I travel with a tricycle or a double deck cycle?

Can I bring a cycle trailer on the train?

Can I bring a petrol-powered vehicle on board, such as a moped?

Can I take my bike with me on-board the train?

Catering

Will you be able to heat baby food or my own food on-board the train?

Foodbar vouchers on Virgin Trains East Coast

What catering services do you offer on your trains?

Luggage

Can I travel with my pram/pushchair?

Can I bring a petrol-powered vehicle on board, such as a moped?

How much luggage can I take on board?

What should I do if I’m travelling in a group with large amounts of luggage?

Can I get some help with my luggage?

Why do I need to label my luggage?

How should I label my luggage?

What happens if I struggle to store my luggage when I get on the train?

Can I take animals with me on board the train?

Can I take my bike with me on-board the train?

Onboard Experience

Foodbar vouchers on Virgin Trains East Coast

What catering services do you offer on your trains?

Can I take animals with me on board the train?

When is complimentary alcohol served in First Class?

Is Alcohol allowed on board?

What seating preferences are available for Journey Care journeys?

Is smoking permitted on trains or in the station?

Can I reserve a seat?

Seating

Why are there no seats available when I try to book a Rewards ticket?

What seating preferences are available for Journey Care journeys?

I can’t make a seat reservation. What should I do?

What’s this new box above my seat?

The screen above my seat says it's free but I’ve reserved it

Wi-Fi

I'm having problems accessing the Wi-Fi on my Virgin Trains East Coast train. What should I do?

How do I use my Wi-Fi code on a Virgin Trains East Coast Train?

Where can I access Wi-Fi on Virgin Trains East Coast and how much does it cost?

Lost Property

I have lost something on my journey. What do I do?