Refunds & Compensation

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Cancelled and Delayed Trains

How do I apply for compensation for my cancelled or delayed journey?

When can I claim compensation for delays to Virgin Trains East Coast services?

The train I booked my Rewards free ticket on has been cancelled. What can I do?

The train journey I took with my Rewards free ticket was delayed or cancelled. Can I claim compensation?

What happens if I buy a ticket from Virgin Trains East Coast for travel with another train operator, and my train is then delayed?

Refunds

I no longer wish to travel. How do I apply for a refund?

How do I apply for compensation for my cancelled or delayed journey?

The train I booked my Rewards free ticket on has been cancelled. What can I do?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Can I cancel tickets that are being posted to me?

Can I cancel tickets before I've collected them?

Where can I check the amount of refund I'm eligible for?

How long will it take for my refund to be processed?

Is there a deadline for claiming a refund?

Can I get a refund for my Rewards ticket(s)?

Am I entitled to compensation if compensation schemes in the VTEC Passenger Charter, such as Delay Repay, don't apply?

Passenger Charter

When can I claim compensation for delays to Virgin Trains East Coast services?

What compensation am I entitled to?

The train journey I took with my Rewards free ticket was delayed or cancelled. Can I claim compensation?