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Where have my Rewards points gone?

Can I still access the Rewards items I redeemed before the closure?

Will I be charged when I collect my free tickets?

How do I collect my Rewards tickets

I'm having trouble booking a journey using my free Rewards ticket or Nectar points. Who should I contact?

The train journey I took with my Rewards free ticket was delayed or cancelled. Can I claim compensation?

The train I booked my Rewards free ticket on has been cancelled. What can I do?

I've not received Points for a booking I made. Where are they?

I redeemed my Points against a free ticket but it hasn’t appeared in my account. Why?

Where can I use tickets I buy with eVouchers or Nectar points?

Why are there no seats available when I try to book a Rewards ticket?

Can I change my free Rewards tickets after I've booked them?

How do I change my contact details?

Can I use my Rewards benefits with other train companies?

I have got a message to say my account is on hold. What does this mean?

Can I book my free tickets by phone?

How do I use my Rewards eVouchers?

I buy a Season Ticket, which you can't buy online. Can I still earn Rewards Points?

How do I book my free train tickets?

What are the conditions of Rewards membership?

How do I log in to my account?

My Rewards free train ticket is showing on my Rewards account page as available to book, but when I go to book I can't see a £0 ticket among the ticket options?

What can I spend my Rewards Points on?

I have redeemed my Points for the wrong voucher and I would like to start this process again. Is there anything I can do?

How do you earn Rewards Points?

Do I have to complete my Free ticket journeys before the expiry date shown when I redeemed my Points?

How do I join Virgin Trains East Coast Rewards?

Can I book for additional people when I'm booking a free Rewards train ticket?

Can I get a refund for my Rewards ticket(s)?