Virgin Trains welcomes decision to suspend industrial action

24/04/17

Virgin Trains has welcomed the decision by the RMT to suspend industrial action and continue talks about further improving the on-board changes.

The union suspended the walk-outs today after Virgin Trains repeated its assurances that the RMT members would be docking pay for no reason and moving forward with the customer-centred revolution. Virgin Trains had promised a full timetable during the 48hr strike making the union’s threat futile. It has also given assurances on each point raised by the union at the start of the dispute – including keeping the safety critical duties on-board.

David Horne, Virgin Trains’ Managing Director on the east coast route, said: “We’re pleased that the RMT has agreed to suspend industrial action and continue talks. We had put in place detailed contingency plans which would have seen our timetable run as normal, nevertheless this news will be welcomed by our customers and people.

“We’re making exciting changes on the east coast as part of the customer-centric revolution which has seen us embark on a £140m investment programme in our trains and stations.

Since taking over the east coast franchise in 2015, Virgin Trains has completed an ambitious programme to completely refresh its train interiors. Next year it is planning to introduce a new fleet of faster, greener, more comfortable Azuma trains.

Aligned with this investment, Virgin Trains is making changes to customer-facing roles which will help deliver clearer lines of responsibility for the customer experience on our trains. This will have no impact on safety, and will result in a better experience for customers.

Latest News

View all

Virgin Trains customers can now bid for last-minute First Class upgrades in global first

20/09/17

The partnership is a world first for rail passengers and will enable more people than ever to enjoy the perks of First Class.

Virgin Trains accelerates journeys with eight-minute London-Scotland film

02/08/17

Virgin Trains has released speeded-up footage showing the incredible sights viewed from the drivers’ cab on some of its most scenic routes.

Virgin Trains adds extra trains and increases availability of its lowest fares at weekends

16/05/17

Virgin Trains today announced that customers can take advantage of even more trains on its east coast route and that it is increasing the number of affordable fares available on these services.