Virgin Trains welcomes RMT decision to suspend industrial action. Normal timetable will operate as planned.

16/08/16

Virgin Trains has welcomed the decision by the RMT to suspend industrial action and return to the table for further discussions.

The union suspended the walk-outs today after Virgin Trains repeated its assurances to the union, including one of no compulsory redundancies, as part of changes designed to improve customer experience.

Virgin Trains had promised a full timetable during the three 24hr stoppages and overtime ban over the bank holiday weekend planned for the east coast route in August.

David Horne, Virgin Trains’ Managing Director on the east coast route, said: “We’re pleased that the RMT has agreed to suspend industrial action and continue talks. We had put in place detailed contingency plans which would have seen our timetable run as normal, nevertheless this news will be welcomed by our customers and people.

“We’re making exciting changes on the east coast as part of the customer-centric revolution which has seen us embark on a £140m investment programme in our trains and stations.

“We want a service that focuses firmly on the customer and look forward to discussing these further with representatives of the RMT.”

Since taking over the east coast franchise in 2015, Virgin Trains has embarked on an ambitious programme to completely refresh its train interiors. In two years it is planning to introduce a new fleet of faster, greener, more comfortable Azuma trains.

Aligned with this investment, Virgin Trains is making changes to customer-facing roles which will help deliver clearer lines of responsibility for the customer experience on our trains. This will have no impact on safety, and will result in a better experience for customers.

Virgin Trains has given assurances on each point raised by the union at the start of the dispute – such as ruling out any compulsory redundancies as a result of the changes.

Notes to editors:

The union previously said its members would walk-out for three 24hr stoppages on the east coast route on Friday 19th August, Friday 26th August and Monday 29th August. In addition there was an overtime ban planned on Saturday 27th and Sunday 28th

Latest News

View all

Taking part in the Tour de Yorkshire

16/04/18

The Tour de Yorkshire is winding its way across Yorkshire from 3 to 6 May. Our very own Paul Smith, took part in the 2017 Maserati Tour de Yorkshire Sportive. Find out what he had to say.

Virgin Trains and HMP Northumberland transform old uniforms in pioneering recycle scheme

19/02/18

HMP Northumberland prisoners will give the old uniforms a new lease of life, transforming them into bags, clothes and blankets for the homeless. The upcycled uniforms will be donated to charities.

Virgin Trains customers can now bid for last-minute First Class upgrades in global first

20/09/17

The partnership is a world first for rail passengers and will enable more people than ever to enjoy the perks of First Class.