Virgin Trains promises normal timetable during RMT strike action on the east coast

26/09/16

Virgin Trains is reassuring customers that it will run a full timetable during the industrial action announced today by the RMT. The union says its members will walk-out for 24 hours on Monday 3rd October.

However, Virgin Trains’ detailed contingency plans mean the timetable will run as normal.

Virgin Trains is making changes to customer-facing roles which will see a single person take responsibility for the customer experience on our trains. This will have no impact on safety, and will result in a better experience for customers.

Virgin Trains has also given assurances on each point raised by the union at the start of the dispute – such as ruling out any compulsory redundancies as a result of the changes.

David Horne, Managing Director for Virgin Trains on the east coast said, “We have worked hard to ensure there are comprehensive contingency plans in place and I want to reassure our customers that our timetable will be unaffected during these walk-outs, as well as during any subsequent strikes by the RMT.

“The changes we are making are part of the customer-centric revolution we have planned for the east coast. We’re already more than half-way through our complete refresh of our trains with all new interiors being rolled out, and in two years will have our brand-new Azuma trains coming into service. Alongside more modern trains, we want a modern customer service proposition – one that focuses firmly on the customer.

“With our guarantees that there will be no compulsory redundancies, no impact on safety and a full timetable in place during the walk-outs, this strike will cost RMT members pay for no reason, and we urge the union to rejoin us around the negotiating table.”

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