Virgin Trains on Alexa

Book Virgin Trains with Alexa and Amazon Pay

We’re thrilled to be the first ever train company that’s partnered up with Amazon Pay and Alexa, so now you can book selected tickets, check train times and find out about Virgin Trains, just by using the power of your voice.

We’ve got all sorts of handy features, and with new ones being added all the time, you’ll wonder how you ever managed without this little train-loving gadget.

As long as you have an Amazon Alexa-enabled device, like an Amazon Echo or Dot, you can use the Virgin Trains skill. You can book tickets for travel between London King's Cross, Doncaster, York, Darlington, Newcastle, and Edinburgh.

Win a glorious getaway

To celebrate the launch, we're offering you the chance to win a Caribbean beach break. if you book with us on Alexa between 3 and 23 May, you’ll be entered to win a seven-night, all-inclusive holiday for two adults and two children at the St James’s Club and Villas in Antigua. (Terms and conditions apply.)

St. James's Club and Villas - Antigua

What can Alexa do for you?

Book a ticket – Simply ask Alexa by saying, “Ask Virgin Trains to book a ticket” and book East or West Coast Virgin Trains with Amazon Pay in a flash.

Speed up booking - For super-fast ticket buying, let Alexa know all your journey details at once. If you say, “Alexa, ask Virgin Trains to book a ticket from London King's Cross to Edinburgh Waverley on 3 September at 10am,” and Alexa will sort it for you.

Check train times - All you have to do is simply ask Alexa for our train times. We know you love Virgin Trains, but occasionally you might want to check train times with other operators, so Alexa can help you with that too.

Any questions? – “Can I bring a dog onboard? Will my baby need a ticket?”Alexa can help you find the answer to most train-related queries.

A dog talks to Alexa

How to set up Alexa

Install the skill


Head to the Virgin Trains skill on the Amazon website and click ‘ENABLE’.

In the app

Go to the ‘Skills’ section in your Amazon Alexa app, search for Virgin Trains, then select our skill and click ‘ENABLE’.

Enable Payments

You’ll need to enable Amazon Pay if you want to buy tickets. Just head to ‘Settings’ within the Virgin Trains skill, click ‘Amazon Pay’ and ‘Manage Settings’, then flick the switch.

You’ll also need to have Voice Purchasing enabled. You can do this by going to the ‘Settings’ in the Alexa App and scrolling right to the bottom.

You can use the Virgin Trains skill without Amazon Pay enabled, but you won’t be able to buy tickets.

You’re good to go

Tell Alexa that it’s our skill you want to use by saying something like, “Alexa, open Virgin Trains,” and get started on booking your next trip.

Talk the talk

 To...  Say...
Start using the Virgin Trains skill "Alexa, open Virgin Trains"
Start a conversation to book a ticket "Book a ticket"
Start a conversation to check train times for any train company  "Check train times" or "Train times"
Use a shortcut phrase to book a ticket Say your full booking request, for example: "Book me a ticket from London King's Cross to York on Monday 23 March at 10:15am"
Ask a question

Ask your question, for example: "Can I bring a dog on the train?" (FYI, you can!)

Related FAQs

Can I buy any ticket with Alexa?

How do I pay for my ticket?

I have a Railcard , can I still use it?

How do I get my ticket?