If you’re planning on bringing any luggage on one of our trains it’s a good idea to familiarise yourself with our luggage allowances before travelling.

Luggage allowance

You’re allowed to bring up to three pieces of luggage on the train with you. Of these, two can be larger items (no bigger than 90x70x30cm) plus one piece of hand luggage. Please use the overhead luggage spaces in the coach for smaller bags, and put large items of luggage in the racks at the end of the coach.

You will need to be able to handle your own luggage, unless you have booked assistance in advance.

Extra luggage

We class extra luggage as:

  • Any items in excess of your free allowance shown above
  • Anything bigger than 90 x 70 x 30 cm
  • Because we may need to charge for oversized and extra luggage remember to measure and count your items at home

Oversized luggage

Your luggage might be refused in passenger accommodation if:

  • It’s likely to obstruct doorways, gangways or corridors,
  • Anything bigger than 90 x 70 x 30 cm
  • Our staff feel the item can only be safely transported in the luggage van

Keeping your luggage safe

We want you and your belongings to be safe at all times. So here are some things you can do to help keep your luggage out of harm’s way.

  • Keep a close eye on your bags – it may seem like common sense, but it really is the best way to ensure all your things stay safe
  • Clearly identify your property with a colourful marking/ribbons/tape etc – this makes it easier for you to keep an eye on it, and reduces the chances of someone taking it by accident
  • Label your luggage – Anything stored on-board should have your name, address and a contact number
  • Check it regularly – checking your luggage during the journey can help identify, and resolve, any problems more quickly
  • Keep valuables out of sight - a train is a public place, so make sure small items such as phones, wallets, purses, tablets etc are hidden and secure when not in use
  • Avoid blocking walkways – because some trains get very busy always try to keep doors, gangways and corridors clear at all times

Related FAQs

How much luggage can I take on board?

You're allowed to bring up to three pieces of luggage on our trains. This can be two larger items (90x70x30 cm) and one piece of hand luggage. Any over-sized and extra luggage will need to be placed in the guards van. You need to be able to handle all your own luggage unless you've pre-booked assistance.

You can find out more about our luggage policy here.

What should I do if I’m travelling in a group with large amounts of luggage?

If you've purchased your tickets through our Group Travel Team just let them know the amount of luggage you are intending to take. Subject to space and availability group luggage should be checked into the drivers or guards' van, and they can advise you on how to do this.

Can I get some help with my luggage?

Like most train operators, Virgin Trains East Coast doesn't have dedicated luggage handling staff. Where possible, our on board and station teams will try and help you when getting on or off the train.

Why do I need to label my luggage?

Labelling your luggage is required as part of the National Rail Conditions of Carriage and helps make it easier for us to return any lost property.

How should I label my luggage?

All luggage carried on Virgin Trains East Coast services needs to be labelled with your name, address, destination station and a contact number. The best way to do this is by using any label sleeves built into your luggage. If there isn't one, we suggest writing your details on a piece of card and securely tie this to the handle.

How do I check items into the driver or guards van when I get on the train?

If you ask someone from the station or on board teams and they will be able to advise you on the loading procedures.When you arrive at the platform you need to head to the end of the train, following signs for Coach A or B.

How do I remove my items from the driver or guards van on Virgin Trains East Coast?

On the approach to your destination station, following signs for Coach A or B and tell a member of the on board team that you need access to the van. They will then be able to explain the alighting procedures.