Ticket delivery options

Depending on the ticket type, choose how you’d like them delivered - print out at home, picked up at the station or popped through your letterbox. Some journeys also offer m-tickets for mobile devices.


Printing out your ticket yourself is offered automatically when you buy Advance tickets on our website. You can retrieve your tickets from My Account anytime.

They’ll be stored safely in My Bookings until you want to print them.


Tickets must be printed on plain white A4 paper (one per page, single sided), using black ink in portrait layout.

Ticket on Departure

Choosing Ticket on Departure means you pay online, then collect your tickets from one of the self-service ticket vending machines at the station.

You’ll receive a booking reference, which you should bring to station when you travel, along with the credit or debit card you used to make your booking. Simply arrive at the station in good time to collect your tickets from the self-service machine.

First Class post

If Ticket on Departure or Self-Print aren't available for your booking, we’ll send your tickets free by First Class post.

Just so your tickets arrive in time, they need to be booked at least five working days before you travel. We will send them to you within 24 hours of your booking.

If you cancel your trip, you can claim a ticket refund, but we cannot refund delivery charges.

Next Day Special Delivery

If you prefer not to use Ticket on Departure or Self-Print, but still want your ticket fast, we can get them to you with Next Day Special Delivery.

Book your tickets by 5pm to guarantee delivery by 1pm the next working day, and remember a signature will be required for the delivery. Next Day Special Delivery costs £6.45 up to the value of £500, £7.45 up to £1000, and £9.45 up to £2,500 (those prices include VAT and are per address).

Bookings made on Saturday before 11am will be delivered by 1pm on Monday, unless it’s a bank holiday when they will be delivered on Tuesday. Bookings made after 11am on Saturday and on Sunday will be delivered by 1pm on Tuesday.

Again, if you cancel your trip and claim a ticket refund, we cannot refund delivery charges.

Related FAQs

How do I collect my tickets if I live outside the UK?

Which stations have ticket vending machines?

What should I do if I haven't received my tickets by post?

What ticket delivery options are there to choose from?

What is a Self-Print ticket?

I have completed my booking, but no Self-Print ticket/file is shown on the final confirmation screen. What do I do?

How do I get through the ticket barrier with a Self-Print ticket?

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