Our two loyalty schemes

How to start collecting Nectar points

How to start collecting Virgin Atlantic Flying Club miles

A few things you should know about Nectar and Virgin Atlantic Flying Club

  • To start collecting points or miles you need to enter the last 11 digits of your registered Nectar card number, or your Virgin Atlantic Flying Club number, before completing your booking. You can do this by adding them to your Virgin Trains East Coast Account, on our registration form, or when you actually make your booking.
  • Once your accounts are linked, you’ll collect 2 Nectar points or 2 Virgin Atlantic Flying Club miles for every full £1 spent on Virgin Trains East Coast tickets at the Virgin Trains East Coast website. Take a look at the terms and conditions to see when they will actually appear in your account.
  • You can put your Nectar points towards Virgin Trains East Coast Advance tickets, or any of Nectar’s other rewards (you can find out more and see the full list of rewards at nectar.com)
  • If you want to find out more about Virgin Atlantic Flying Club, head over to virgin-atlantic.com

A note on your privacy

By linking your Nectar card or Virgin Atlantic Flying Club account number to your Virgin Trains East Coast account you’re agreeing to our terms and conditions.

If you’d like to learn more about how we share data with Nectar and Virgin Atlantic Flying Club, you can read our privacy statement

Nectar FAQs

How do I collect points on Virgin Trains East Coast Train tickets?

Do I have to add my Nectar card number each time I buy tickets?

What if I don't have a Nectar card yet, can I still collect points?

What can I collect points on?

Is there anything that I can't collect points on?

Can I collect points if I buy tickets at the station or onboard a train?

Can I spend points on train tickets?

How long will it take to get my points?

What happens if I amend/cancel or refund my booking?

Virgin Atlantic Flying Club FAQs

How do I collect miles on Virgin East Coast Train tickets?

Do I have to add my Virgin Atlantic Flying Club membership number each time I buy tickets?

What can I collect miles on?

Is there anything that I can't collect miles on?

Can I collect miles if I buy tickets at the station or onboard a train?

How long will it take to get my miles?

Can I spend miles on train tickets?

Who do I contact if miles are missing from my account?

Whatever happened to East Coast Rewards?

East Coast Rewards is now a thing of the past. We’ve replaced it with two loyalty schemes with broader benefits: Nectar and Virgin Atlantic Flying Club.

Check out our new loyalty schemes