Onboard Wi-Fi

East Coast Rewards is closed

And any unredeemed points have now been deleted. Of course, if you redeemed points on a reward before the 30 September 2015 deadline, then you can still enjoy your treats at your leisure and the same terms and conditions apply.

Take a look at our other loyalty schemes

Nectar and Virgin Atlantic Flying Club

Onboard Wi-Fi

Stay online on the go

Whether you’re a business traveller or just want to stay online when you’re on the move, Virgin Trains East Coast Wi-Fi keeps you connected onboard. 

How to connect

Most laptops, tablets and mobiles are set up to access Wi-Fi straight away, just simply follow these steps:

  1. Select the 'VirginTrainsEC-WiFi' network when prompted (or in your Wi-Fi settings)

  2. Launch your internet browser and you should then be directed to the Virgin Trains East Coast landing page virgintrainseastcoast.train where you can log on to the service
  3. Enter your Wi-Fi code that we emailed you when you redeemed your Points

  4. Enjoy your free onboard Wi-Fi

Terms & conditions

  1. Codes entitle customers to either 24 consecutive hours, 3 months, 6 months or 12 months of free Virgin Trains East Coast onboard Wi-Fi access in Standard accommodation. Codes are valid for 6 months from redemption.
  2. 24 hours' free Wi-Fi access will start from the moment you log on to Virgin Trains East Coast Wi-Fi. The longer term codes (3, 6 and 12 months) can be used on an unlimited basis during the validity period of the code. 
  3. The code will be sent to the customer via an email and stored on the customer's account. 
  4. Wi-Fi codes are only valid against one email address and for the redeeming customer.
  5. Virgin Trains East Coast cannot replace lost codes. Customers can access their code via their account.
  6. Points and codes are non-refundable.



Whatever happened to East Coast Rewards?

East Coast Rewards is now a thing of the past. We’ve replaced it with two loyalty schemes with broader benefits: Nectar and Virgin Atlantic Flying Club.

Check out our new loyalty schemes