Our safe journey policy

The rules and regs that keep us all safe

Anti-social behaviour and crime on our route are not on. So we take stopping them – and punishing them – on our trains and stations very seriously. Our Safe Journey Policy lays out in black and white all the things we insist on to make sure passengers and staff feel safe around the clock.

  • Drunken/disruptive/rowdy behaviour
  • Using offensive language
  • Playing loud music
  • Taking up seats with luggage on busy trains
  • Putting feet on seats
  • Leaving trains in an untidy manner
  • Talking excessively loud on a mobile phone
  • Breaking the Quiet Coach rules

Fit to travel?

Sometimes we have to decide whether a person is ‘fit to travel’. Being unfit to travel means being in a state that might endanger yourself or others, or cause distress. Whatever the reason (it’s not always alcohol) we may have to refuse that person travel. We only do this in extreme circumstances, and here’s why:

  • To reduce the risk of accidents
  • To make sure other passengers have a safe and comfortable journey
  • To make sure our staff have a safe working environment
  • To reduce the risk of that person causing distress to others

Being unfit to travel can mean:

  • Not being able to stand steadily and unaided
  • Behaving in an aggressive manner
  • Acting in a disorderly, indecent or offensive way

If we think someone is showing one or more of these behaviours, we reserve the right to refuse travel. Where necessary we will also involve the British Transport Police.

Banning orders

When we come across particularly unacceptable behaviour, we can consider issuing banning orders. This only happens in extreme cases, and always after consultation and with the endorsement of our Managing Director. Being issued with a banning order means that you would be trespassing if you came onto Virgin Trains East Coast property.

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