Making sure the site works for everyone

We want everyone to be able to use our website easily, so we’ve worked closely with the experts at the Shaw Trust to make sure it’s accessible for users with disabilities. The Shaw Trust team has tested our site for different difficulties, including:

  • No vision
  • Low vision
  • Colour blindness
  • Dyslexia
  • Deafness and hearing impairments
  • Mobility impairments
  • Learning difficulties

We also offer a way to book using only text.

Assisted travel

Whether you booked in advance or not we want to help you in any we can, but planning ahead helps too. So if you know you’re going to be travelling please call our Assisted Travel team and we’ll make sure somebody is on hand with any help you may need.

Call our Assisted Travel team on 03457 225 225 (lines are open Monday to Saturday from 8am - 8pm and Sunday 10am- 8pm)or use the Text Relay Service on 18001 03457 225 225.

Don't worry if you are not able to book assistance in advance.  We have staff available at all of our stations, although priority will be given to those who have booked assistance in advance.