Our Wi-Fi

It's fast, it's on board, and now it's FREE for Standard customers if you book direct with us at virgintrainseastcoast.com

Book direct with us for FREE Wi-Fi in Standard

Boom you're in. Way hey!

Surf's up

It’s not just First Class that has the gift of the web. Our on-board Wi-Fi is now free in Standard when you book direct with us.

You’ll receive your free Wi-Fi code(s) on your booking confirmation which is emailed to you as soon as you’ve completed your booking with us. Naturally, if there’s more than one of you you’ll get a code each, so you can all sit, surf, send emails and stalk Facebook friends to your heart’s content.

The code is case sensitive so please type it in exactly as it is on the card.

If you’re a Season Ticket Holder who travels with us on a monthly or longer season ticket then you can get your free Wi-Fi code by emailing our Wi-Fi support team here with your name and photocard number.

 

Stay online all the way

Our Wi-Fi uses mobile data connections to give you coverage up and down the route. It automatically selects the best connection in the area, for a drop-out free signal. 

 

How to log on

Most mobile devices are set up to access Wi-Fi straight away. To get connected simply:

  1. Select the 'VirginTrainsEC-WiFi' network when prompted (or in your Wi-Fi settings)
  2. Launch your internet browser and you should then be directed to virgintrainseastcoast.train where you can log on.

 

Need some help?

Check out our guide to using our onboard Wi-Fi.

If you’re still having trouble, or you need help getting free Wi-Fi after upgrading onboard to First Class, just give us a ring on 01163 66 33 36.

Related FAQs

I’m a Season Ticket Holder and can’t book my ticket online. How do I get free Wi-Fi?

I'm having problems accessing the Wi-Fi on my Virgin Trains East Coast train. What should I do?

How do I use my Wi-Fi code on a Virgin Trains East Coast Train?

Where can I access Wi-Fi on Virgin Trains East Coast and how much does it cost?