Travel alerts & updates

From weather problems to unexpected technical issues, you’ll find all the latest news from up and down the line right here.

 

Updates for 25 May 2018

Last update 08:21

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Virgin Trains East Coast

Service updates (7)

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06:15 Doncaster to Edinburgh due 09:22

06:15 Doncaster to Edinburgh due 09:22 has been delayed at Doncaster and is now 11 minutes late.
This is due to the police dealing with an incident near the railway.
Additional Information:
We are sorry for the inconvenience this has caused you today.
If your journey has been delayed, you may be entitled to some compensation. Please check www.virgintrainseastcoast.com/customer-service/delay-repay/ for more information.
Follow us on Twitter at @Virgin_TrainsEC for the latest Travel updates.

06:30 Newcastle to London Kings Cross due 09:37

Facilities on the 06:30 Newcastle to London Kings Cross due 09:37.
Disabled toilet facilities are reduced.

Further Info:

Due to a fault, the First Class disabled toilet is not available on board this service. If you require this facility, please speak to a member of station staff before boarding.

07:00 London Kings Cross to Edinburgh due 11:20

Facilities on the 07:00 London Kings Cross to Edinburgh due 11:20.
Disabled toilet facilities are reduced.

Further Info:

No disabled toilet is available in Standard Class. If you require this facility, please speak to a member of staff before boarding.

07:15 Leeds to London Kings Cross due 09:31

07:15 Leeds to London Kings Cross due 09:31 has been delayed at Leeds and is now 11 minutes late.
This is due to congestion.
Additional Information:
We are sorry for the inconvenience this has caused you today.
If your journey has been delayed, you may be entitled to some compensation. Please check www.virgintrainseastcoast.com/customer-service/delay-repay/ for more information.
Follow us on Twitter at @Virgin_TrainsEC for the latest Travel updates.

07:30 Lincoln to London Kings Cross due 09:24

Facilities on the 07:30 Lincoln to London Kings Cross due 09:24.
Disabled toilet facilities are reduced.

Further Info:

Due to a fault, the First Class disabled toilet is not available on board this service. If you require this facility, please speak to a member of station staff before boarding.

07:34 Harrogate to London Kings Cross due 10:31

Facilities on the 07:34 Harrogate to London Kings Cross due 10:31.
Will be formed of 8 coaches instead of 9.

08:00 London Kings Cross to Edinburgh due 12:18

Facilities on the 08:00 London Kings Cross to Edinburgh due 12:18.
Disabled toilet facilities are reduced.

Further Info:

Due to a fault, the First Class disabled toilet is not available on board this service. If you require this facility, please speak to a member of station staff before boarding.

Catering updates

There are no known catering issues at the moment.
Find out more about our onboard catering services.

Timetable Changes

No planned engineering works found.

All Other Rail Networks

Travel Disruptions (7)

Disruption between Clapham Junction and Shepherds Bush until approximately 09:00

All lines have now reopened following a points failure at Kensington Olympia.

Trains between Clapham Junction and Shepherds Bush may continue to be cancelled, delayed by up to 20 minutes or revised. Disruption is expected until 09:00.

London Overground customer advice:

You may use your tickets on Greater Anglia, Great Western Railway, Great Northern, London Underground, Southern, South Western Railway, TfL Rail and Thameslink services.

An alternative route map can be found here and here

Southern customer advice:

You may use your ticket on the following operators services:

  • London Northwestern Railway between Euston and Milton Keynes Central
  • London Overground between Clapham Junction and Watford Junction
  • London Underground on all reasonable routes
  • South Western Railway between Clapham Junction and Wimbledon

 

Southern services between Clapham Junction and Milton Keynes Central are currently suspended.

Can you tell me more about the incident?
A set of points in the Kensington Olympia area have failed which means trains are unable to run towards Watford Junction and Milton Keynes.  The train operator's are working with Network Rail who have a team of technicians en route. When they have arrived they will inspect the points and work to repair the fault as soon as possible.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #KensingtonOlympia

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better - tell us how! Fill out this online Disruption Survey.

 

Reduced service to and from Heathrow Airport Terminal 4 expected until the end of the day

More TfL trains than usual need repairs at the same time and this means that the shuttle train services which usually run between Heathrow Airport Terminals 2 & 3 and Heathrow Airport Terminal 4 will not run all day today.

Please note, TfL Rail services between London Paddington and Heathrow Airport Terminal 4 (via Heathrow Airport Terminals 2 & 3) are still running normally.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #HeathrowAirport

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

No trains between Llandudno Junction and Blaenau Ffestiniog expected until the end of the day

Trains between Llandudno Junction and Blaenau Ffestiniog require repairs. As a result, the service between the stations is suspended until the end of the day.

Customer advice:

Arriva Trains Wales are currently trying to source buses to run in place of the cancelled trains.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #BlaenauFfestiniog

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better - tell us how! Fill out this online Disruption Survey.

 

Disruption between Wimbledon and London Waterloo until the end of service

A speed restriction between Wimbledon and London Waterloo means that trains have to run at reduced speed on some lines. Train services running to and from these stations may be delayed or revised.

Disruption is expected until the end of the day.

What South Western Railway Are Doing About It:
Due a fault with the track, there is currently a speed restriction in place between Wimbledon and London Waterloo. As a result, trains travelling towards London Waterloo are having to run at reduced speed through this area. Network Rail engineers are working hard to rectify the problem. However, some trains may incur minor delays or be revised at short notice throughout the day today.

The following services have been revised:

  • 07:22 Epsom to London Waterloo will not call at Raynes Park, Wimbledon, Earlsfield, Clapham Junction, or Vauxhall.
  • 07:35 Guildford to London Waterloo service will not call at New Malden.
  • 07:52 Epsom to London Waterloo will not call at Raynes Park, Wimbledon, Earlsfield, Clapham Junction, or Vauxhall.
  • 08:22 Epsom to London Waterloo will not call at Raynes Park, Wimbledon, Earlsfield, Clapham Junction, or Vauxhall.
  • 09:22 Raynes Park to London Waterloo is cancelled throughout.

If you need any further help, please speak to a member of the station team or use a station help point.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #LondonWaterloo

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better - tell us how! Fill out this online Disruption Survey.

Amended service between Blackpool North and Preston until at least the end of service on Sunday 27 May

A phased reintroduction of train services is taking place between Blackpool North and Preston following a prolonged period of improvement work between these stations. 

An amended timetable will run between Blackpool North and Preston until at least Sunday 27 May, with buses replacing some trains on this route.

The amended timetables up to and including Sunday 27 May can be found here.

Customers should also note that there is planned industrial action to affect Northern on Saturday 26 May.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #BlackpoolNorth

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better - tell us how! Fill out this online Disruption Survey.

Industrial action to affect Northern services on Saturday 26 May

The RMT Union have announced strike action that will affect Northern services on Saturday 26 May.

On Saturday, most trains will run between 07:00 and 17:00 as Northern work to get you to and from leisure destinations across the region.

As the overall number of trains running will be reduced, trains and any replacement buses are expected to be extremely busy. Please allow extra time for journeys, plan carefully and consider whether travel is necessary.

Information provided by Northern on the strikes, including ticket acceptance with other operators and travel on alternative dates, is available here.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #NorthernDispute

Feedback:
We want to make information better - tell us how! Fill out this online Disruption Survey.

Amended Thameslink and Great Northern service

Short-term timetable amendments mean fewer trains are able to run. Trains running across the Thameslink and Great Northern network are running as normal but some services may still be revised.

Customer Advice:
The majority of the new timetable services are in operation but services on some routes are being progressively phased into the timetable during the course of the summer.

New carriages need to be introduced to operate the service. Some of these carriages are currently stored off the network. To get them to what will be their home depots; Thameslink and Great Northern must also move some of the existing trains off the network and switch over to the new rolling stock.

The majority of this was done prior to Monday 21 May, but it is not possible to change over the entire fleet in one weekend without risking disruption to services. The remaining new trains will be brought onto our network as the summer progresses.

How will this impact the train service?

Whilst Thameslink go through this transitional period; the long term impact of all the changes will enable services to have greater resilience and reliability but also aid in minimising the ripple effect of any incidents that may occur across the network. The full benefits of the timetable change will become apparent in the coming weeks as we progressively expand our services.

Where possible the gradual introduction will be limited to services that previously didnt run and where other services will still be available. Thameslink are doing everything possible to limit the impact such as removing quieter services and providing additional replacement bus services where necessary.

 

The four main routes that will be gradually phased in are listed below:

  • Peterborough to Horsham via London St Pancras International
  • Luton to Rainham via London Bridge
  • Luton to Orpington via London St Pancras International
  • Bedford to Brighton via London St Pancras International

 

It is strongly advised that you plan travel in advance by using journey planners and we will provide further updates as and when we have received them.


What are my additional travel alternatives?

  • Mutual ticket acceptance is in place between Southern, Thameslink and Great Northern
  • London Underground via any reasonable route
  • Southeastern on all reasonable routes. This includes the High Speed between Rainham and Gravesend ONLY
  • Greater Anglia via any reasonable route
  • London Overground via any reasonable route
  • Docklands Light Railway between London, Greenwich, Lewisham and Woolwich Arsenal
  • Metrobus between Horsham, Gatwick and Redhill

A bus replacement service will operate between Swanley and Sevenoaks to complement the existing train service.

In addition to the gradual introduction of the new timetable, cable testing is taking place at Sheerness which is further reducing our Thameslink services to Rainham. As the High Speed does not call at Higham, a regular bus replacement service will run between Gravesend, Higham and Strood.

 

I want to know more?
Thameslink and Great Northern have been painstakingly preparing for this significant alteration to the timetables and every effort has been made to prepare for this. Thameslink and Great Northern are currently in the process of introducing one of the biggest changes to the railway timetable since the 1970s by providing more route choices, new trains and better connections.

Thameslink and Great Northern have had to redeploy large numbers of trains and drivers for the 3,600 services now due to run every day which is 400 more than before. This is a huge logistical undertaking that they have been working toward with their partners at Rail Delivery Group, Network Rail as well as the Department for Transport and other train operators to deliver this industry changing programme.

As part of the process to get trains to where they need to be and ensure that drivers have full awareness of and are fully trained on their new routes, there will be temporary changes put in place to allow these movements to take place. These could be revisions to the calling patterns of services and in some instances cancellations, however, where possible they aim to minimise the effect this will have by facilitating this during quieter off peak periods and also overnight when services are not as busy.

In addition to this, the national timetable planning process that has happened across the entire national rail network has been significantly delayed. Railway timetables are normally published 12 weeks in advance, however, due to the vast undertaking of rewriting the timetable from start to accommodate the large network; this was not completed for Govia Thameslink Railway until 3.5 weeks ago. Part of this process is defining the scope of engineering work to the track, which affects the deployment of trains and train crew and the access they have to train maintenance depots. This means they have had less time than normal to re-plan the driver allocations as well as the train stabling and maintenance requirements to which work is continuously on-going.

Thameslink and Great Northern thank you for your patience and apologise for the inconvenience caused during the upcoming weeks as they work hard to introduce the industry leading timetable, in so, modernising the railway, creating faster journeys across London and creating space for an additional 50,000 passengers daily into London.

Additional Information
For more information on the New Timetable and how this will transform your journey, please visit railplan2020.com

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #TLupdates

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better - tell us how! Fill out this online Disruption Survey.

No travel disruptions found.

Planned Engineering Works (1)

EVERY WEEKEND buses replace Northern trains between Manchester and Preston / Wigan Wallgate via Salford Crescent until Sunday 1 July

Engineering work is taking place in the Salford Crescent area as part of the Great North Rail Project, closing all lines every weekend until Sunday 1 July 2018. Please note that this includes bank holidays (Monday 7 and Monday 28 May).

Engineering work has been cancelled for the weekend of Saturday 19 and Sunday 20 May, trains on this date will run on normal timetables. You can check your journey for these dates via the National Rail Enquiries Journey Planner

To allow engineers to access the railway, the routes between Manchester and Wigan Wallgate (via Salford Crescent and Atherton) and Manchester and Preston (via Salford Crescent and Bolton) will be closed every weekend with trains replaced by road transport. Direct trains between Preston and Manchester will continue to operate via an alternative route.

Buses will run between:

  • Manchester Piccadilly / Manchester Victoria and Wigan Wallgate via Bolton / Atherton
  • Manchester Piccadilly / Manchester Victoria and Preston via Bolton

Network Rail are currently working to finalise full details at which time amended timetables will be made available. We are very sorry for the short notice changes to timetables on these routes.

Check before you travel:

Trains up to and including 25 May are now correct in the National Rail Enquiries Journey Planner i.e. where buses are showing on the routes between Manchester and Wigan Wallgate (via Salford Crescent and Atherton) and Manchester and Preston (via Salford Crescent and Bolton). Where trains are still showing on these routes at weekends, please check back nearer to the time of travel.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages

Bicycles:

Non folding bicycles are not allowed on rail replacement bus services at any time. Folding bicycles are allowed if fully folded. For more information, please see here.

Project Information:

Continuing every weekend for the foreseeable future, Network Rail engineers will be working to complete the upgrade of the 25-mile stretch of track between Manchester and Preston via Salford Crescent to support the introduction of better trains.

The project was due to complete back in December 2017, but old mine workings, running sand and varying layers of rock have significantly hampered the installation of hundreds of steel columns needed to carry the power cables for the introduction of electric trains. New engineering solutions have been required to resolve the problems which has included using steel cylinders and filling them with concrete to deal with poor ground conditions.

No planned engineering works found.

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