Safety and security

Trains, stations, car parks – there’s a lot we look after, and we do need your help to ensure everyone has a safe and comfortable journey. 

Keep a close eye on things

Keep all your luggage and personal belongings with you at all times. Sadly there are thieves out there, and while our staff and the lovely British Transport Police are ever-vigilant on our trains and stations, pickpockets are always there too to take advantage.

If a crime does take place, all our properties are covered by CCTV, so report it quickly to our staff or the BTP and we’ll be straight on the case – but prevention is a lot better than cure!

While we're talking CCTV, we've recently upgraded a lot of our CCTV kit. Gone are the days of grainy old cameras, and we're capturing everything in glorious HD. So give us a smile.

But it’s not just about your belongings. If you spot any luggage or any other item that appears to be unaccompanied, please report it immediately to train or station staff, or contact British Transport Police on 61016. It doesn’t take a second.

It’s also worth checking the safety information on our trains before you travel.

See it. Say it. Sorted

Please remain vigilant. If you see anything suspicious, for example someone being somewhere they shouldn't, strange behaviour or an unattended bag, if you witness a crime at one of our stations or on one of our trains, contact the British Transport Police immediately on 0800 40 50 40 or text on 61016. In an emergency, always call 999.

Our stations and car parks are safer than ever

We’re proud to be part of the Secure Stations scheme, which encourages rail operators to increase security at their stations and take measures to reduce crime. The scheme is run by the Department for Transport and the British Transport Police.

Virgin Trains East Coast stations with Secure Stations status are:

  • Berwick-upon-Tweed
  • Darlington
  • Doncaster
  • Dunbar
  • Durham
  • Grantham
  • Newcastle
  • Newark North Gate
  • Peterborough
  • Retford
  • Wakefield Westgate
  • York

We don't manage all the stations on our route, but thought you might like to know that the following stations also hold Secure Stations status:

  • London King's Cross
  • Edinburgh 
  • Leeds

All our car parks are also have the Park Mark – which means they’re part of the Safer Parking Scheme.

Behaviour on our trains and at our stations

A bit of anti-social behaviour can ruin a journey for the rest of us. So even fun-loving folk like us insist on a few rules. There are certain types of behaviour that we take a dim view of.

These include things like:

  • Being drunk, disruptive or rowdy
  • Using offensive language
  • Playing music so loudly that it annoys other passengers (even if you do have good taste)
  • Putting feet on seats (eurgh)
  • Leaving trains or platforms in a mess. Please use bins or take it with you
  • Taking up seats with luggage when it's busy. Take a look at our luggage tips

If you want to know more, take a look at our safe journey policy

Good to go?

We have to think about your safety and that of other passengers and our employees. That means we won’t allow anyone to board one of our trains if they appear to be ‘unfit to travel’. You or a companion might be ‘unfit to travel’ if you’re:

  • Unable to stand steadily without support
  • Behaving aggressively
  • Acting in a disorderly, indecent or offensive way

We don't normally do any more than ask you not to travel, but if a situation develops, the British Transport Police are there to back us up.

Banning orders

In some cases, a customer may be issued with a banning order. This means they’re not permitted on any Virgin Trains East Coast property. If they ignore the ban, they will be breaking the law.

Peace of mind

At Virgin Trains East Coast, we fully comply with the National Railway Security Programme, so there are lots of  safety measures and plans in place for your protection. If you want to find out more, take a look here.